At one bet, your privacy is more than a legal obligation — it is a core value we stand by. This document transparently explains how we collect, use, store, and protect the personal information of one bet Malaysia members.
These are not empty promises. Every commitment below is backed by real technology, policies, and operational procedures at one bet.
One bet only collects information that is genuinely necessary to provide our services. We never ask for more than what is needed — the "data minimisation" principle is central to everything we do.
All data transmitted between your device and one bet's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading financial institutions such as Maybank and CIMB.
One bet has never sold, and will never sell, members' personal information to any third party for advertising or marketing purposes. Your data belongs to you — not to us as a business asset.
You have the right to access, correct, or request deletion of your personal data at any time. Submit your request to our email and we will respond within 14 business days.
The one bet Privacy Policy is designed to be in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We adhere to the highest data protection standards enforced in Malaysia.
In the event of any security incident involving member data, one bet will promptly notify the affected members and the relevant authorities in accordance with established procedures.
Under Malaysia's PDPA 2010 and the one bet Privacy Policy, you have the following rights with regard to your personal data.
You may request a copy of all personal data one bet holds about you at any time.
If your data is inaccurate or out of date, you have the right to request prompt correction through one bet support.
You may request the deletion of your personal data, subject to statutory record-keeping obligations.
You may withdraw consent for your data to be processed for marketing purposes at any time, without affecting your access to core services.
You may request an export of your personal data in a machine-readable format for transfer to another platform.
You may object to the processing of your data for certain purposes, particularly direct marketing or profiling.
Important Note: This Privacy Policy describes how one bet handling our members' personal information. By using the one bet platform, you agree to the terms of this Privacy Policy. This Policy should be read together with Terms & Conditions one bet. If you disagree with any part of this policy, please discontinue use of the platform.
one bet ("we", "the platform", or "one bet") is committed to protecting the privacy and data security of every member. This Privacy Policy details the types of information we collect, how we use it, who we may disclose it to, and how you can manage your own information.
This Privacy Policy applies to all users of the one bet platform — including website visitors, registered members, and any individuals who interact with our services via the website, mobile app, or other channels.
We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and fully comply with the data protection standards established under Malaysian law. We act as the "Data Controller" responsible for the processing of your personal data.
One bet collects various types of personal information to enable us to provide you with a secure, responsible, and high-quality service. The following are the categories of data we collect:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/passport number | Identity verification (KYC) |
| Contact Data | Email address, phone number, residential address | Communication & support |
| Financial Data | Bank account details, deposit & withdrawal records | Payment processing |
| Technical Data | IP address, device type, operating system, browser | Security & fraud detection |
| Usage Data | Betting history, games played, active session times | Service improvement & responsible gambling |
| Communication Data | Support chat records, complaints, and feedback | Dispute resolution & quality |
Data Minimisation Principle: one bet only collects data that is strictly necessary for the stated purposes. We do not collect sensitive data categories such as health information, religious beliefs, or political views unless required by law.
One bet collects your personal information through several different methods:
One bet processes your personal data for the following purposes, each supported by a valid legal basis:
One bet does not sell members' personal data to any third party. We only share information in limited and transparent circumstances, as outlined below:
One bet works with trusted third-party service providers to operate our business. These include local Malaysian payment processors (DuitNow, FPX, Touch 'n Go, GrabPay, Boost, ShopeePay), identity verification providers, and secure cloud computing services. All providers are bound by strict data protection agreements.
One bet may be required to disclose member information to Malaysian authorities if mandated by law, court order, or official investigations relating to fraud, money laundering, or other financial crimes.
In the event of a merger, acquisition, or sale of one bet assets, member information may be transferred as part of that transaction. In such circumstances, members will be notified in advance.
One bet retains members' personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required under applicable Malaysian law.
| Data Type | Retention Period | Legal Basis |
|---|---|---|
| Active Account Data | Throughout the active account period + 7 years | AML/KYC Requirements |
| Financial Transaction Records | 7 years from the transaction date | Malaysian tax laws |
| Customer Support Data | 3 years from case resolution | Dispute resolution |
| Technical Log Data | Rolling 12 months | System security |
| Marketing Data | Until consent is withdrawn | Member consent |
Once the applicable retention period has expired, data will be securely deleted or anonymised so that the individual can no longer be identified.
One bet continually invests in security infrastructure to ensure that members' personal data remains safe and protected. The technical and organisational security measures we implement include:
Important to Note: While one bet takes all reasonable steps to protect your data, no system is 100% secure. You also play a role in keeping your account safe — use a strong password, enable 2FA, and never share your login credentials with anyone.
One bet uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of some parts of the one bet platform.
The one bet platform may contain links to third-party websites or services. This Privacy Policy applies solely to the one bet platform and does not cover the privacy practices of any third party.
One bet is not responsible for the content or privacy practices of third-party websites. We encourage you to read the privacy policy of each website you visit independently.
The one bet platform is strictly for individuals aged 21 and above. one bet does not knowingly collect, process, or store any personal information from individuals under the age of 21.
If we find that we have collected information from an individual below the minimum age requirement, we will take immediate action to delete that information and close the account in question. Parents or guardians who have reason to believe their child has registered with one bet should contact us immediately at support@onebet-vip.net.
To exercise any of the privacy rights outlined in this Privacy Policy, please submit a written request to the one bet Privacy team via:
Please include the following in your request:
One bet will respond to your request within 14 business days. In complex cases, this period may be extended by up to 30 days, with prior notice to you.
One bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. The "Last Updated" date at the top of this page will be revised whenever changes are made.
For material changes that significantly affect your privacy rights, one bet will provide notification via your registered email or a prominent in-platform notice at least 14 days before the changes take effect.
Your continued use of the one bet platform after any changes to the Privacy Policy take effect constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding how one bet handles your personal data, please contact our Data Privacy Officer:
We value all privacy-related feedback and take every complaint seriously. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
Other related documents:
With a full commitment to privacy and data security, one bet is the betting platform you can trust. Join 500,000+ Malaysian members today.